All FAQs

FAQs - All FAQs

Where to upload .wldep files on Android devices containing Ivanti Velocity config?

Ivanti Velocity terminal and web emulations on Android OS devices can be configured using .wldep deployment files generated on PC in Ivanti Velocity Console (by clicking Deploy button).

In order for the Velocity client on a mobile device to load the deployment file(s) correctly, they need to be placed in a specific directory:

If you are using Velocity client version 2.0.8, put the .wldep file(s) into /sdcard/com.wavelink.velocity/.
If you are using Velocity client version 2.0.9 or later on Android up to and including version 10, put the .wldep file(s) in /sdcard/Android/data/com.wavelink.velocity/files/.
If you are using Velocity Client version 2.0.9 or later on Android version 11 or higher, put the .wldep file(s) in the /sdcard/com.wavelink.velocity/ folder and use the Velocity File Assistant. This will internally copy all contents from /sdcard/com.wavelink.velocity/ to the user inaccessible folder /sdcard/Android/data/com.wavelink.velocity/files/ each time the Velocity client starts.

How to ensure software and settings persistence when replacing the main battery or during a cold boot on Windows CE mobile devices?

After executing a cold boot on a Windows CE device the operating system performs its fresh inicialization. The same happens when the main and backup batteries get completely discharged and you turn the unit on. If applications and settings are not prepared for such situation you probably have to perform a completely new manual device staging - install all applications and setup all the parametres from scratch.

You can prevent this by using super-persistent storage - which is (on Zebra/Symbol WinCE/WM devices) the \Application folder. Utilizing .CPY and .REG files you can restore files and registry entries into their original locations.

You may find more information about a device persistent setup in Integrator Guides of particular mobile devices.

You can also ask us for preparation of a customer-tailored staging package according to your specific needs. Such a staging package fully automates the initial device setup.

How to turn on the Wi-Fi radio on Zebra Windows CE/Windows Mobile devices after a coldboot?

On some Zebra/Motorola/Symbol Windows CE/Windows Mobile devices Wi-Fi adapter stays off after the device cold boot. Fusion icon in the bottom right corner of the screen is crossed out.

To turn turn WLAN radio automatically on after a cold/clean boot add the following key/value into the system registry:

Fusion 2 devices, like MC3190 and MC9190:

[HKEY_LOCAL_MACHINE\Drivers\BuiltIn\WLAN]
"InitialState"=dword:0

Fusion X2 devices, like MC2180, MC32N0, MC92N0 and WT41N0:

[HKEY_LOCAL_MACHINE\Drivers\BuiltIn\WCSRV]
"InitialState"=dword:0

For automatic operation create a REG file according to the above and put it in \Application folder.

When an MDM system makes sense?

When your company uses dozens of mobile terminals, implementing a mobile device management system (MDM) is almost a must. With MDM, you will have an inventory of the terminals in terms of their comprehensive records (location, information about hardware and software components). You will be able to quickly and easily set up the devices, reconfigure them for use in different locations, etc. You will be able to provide mobile users with an instant helpdesk.

However, the remote management system will also be advantageous for smaller installations, especially if the mobile devices are running "thick client" software that requires frequent updates. The system allows you to upload software to devices remotely without having to collect it in one place, which can sometimes be a problem, especially for mobile devices used in the field. This can make the work of more than just IT staff very easy and efficient.

Mobile device management systems can also monitor device resource usage, such as memory, battery or Wi-Fi adapter status, remotely access logs, etc.

Is it possible to program Symbol MT2000 by other means than MCL?

Except of MCL Designer for Motorola MT2000 you may use standard application development tools for Windows CE devices to develop the software for Symbol MT2000 Series.

Like when developing software for Microsoft Windows CE devices you can use standard tools of Microsoft Visual Studio (most commonly C#). When designing the application you have take into consideration the size of MT2000 display and the fact that the display is not touch sensitive. Therefore the application should be primarily controlled through the integrated keyboard.

Is it possible to replace operating system on Motorola Mobile Devices?

It's impossible to perform the operating system replacement (Windows CE from/to Windows Mobile or Windows CE from/to Android) without sending the unit to the Zebra Repair Center. Some device types require hardware changes.

Subversions OS upgrade is the matter of OEM OS Update and for customers with valid service contracts the upgrade is free. In this terms you can upgrade Windows Mobile 6.1 to Windows Mobile 6.5 on MC3190, MC55 and MC75. The similar rules apply to Android OS.

Each OS change means setting to factory defaults. All user applications and settings are removed.

MC3190 disconnects from the wireless network when roaming between access points on a WLAN running Zebra/Motorola Wi-NG 5 infrastructure. What to do?

Change the default settings in firewall policy used by your RF controller or access points. Firewall policy is by default called default:

Configuration > Security > Wireless Firewall > Advanced Settings > un-tick L2 Stateful Packet Inspection > OK > Commit (Commit and Save)

Reset to factory defaults on Zebra (Motorola) Windows CE/Windows Mobile devices

Zebra/Symbol/Motorola devices running Windows CE or Windows Mobile OS can be easily set to factory defaults using this simple procedure:

Verify that in mobile device's \Application folder contains subfolder airbeam with subfolders _pt and pkg. These folders should be present on all Zebra/Symbol/Motorola devices. They may be empty.
Using Wi-Fi, Ethernet cradle or GPRS/3G connect your device to the internet. DNS and FTP services are required.
Start Rapid Deployment Client (Start > Programs > Rapid Deployment Client).
If your scanner supports reading of 2D barcodes scan 2D symbol from the appropriate PDF file printed or displayed on the screen from the link below.
If your scanner supports just 1D symbols print appropriate PDF file and scan all barcodes. Symbols may be scanned in any order, each symbol at least once.
Connect power but disconnect local data connection to PC (USB/RS-232).
Wait for restart.
Proceed with display calibration if your device has a resistive touch panel.

What is the availability of Zebra MT2000 scanner series?

Manufacturing of the MT2000 scanner series was discontinued in phases between 2018 and 2022. No replacement is available for the Wi-Fi+BT MT2090 models. The replacement for the MT2070 BT models is the DS3678-KD.

Terminal MC3090 is getting no valid IP addess from WEP-secured Wi-Fi network

Mobile terminal MC3090 is getting no valid IP address from DHCP on a Wi-Fi network with WEP security, although it shows full Wi-Fi signal. Assigning a static IP address does not help. What should be changed in MC3090 settings to start the IP communication?

The problem may have following causes:

Wrong Country settings in Fusion Options. Run Fusion Config Editor (Start > Programs > Fusion > WCConfigure) and in Options > Regulatory set the country corresponding to your Wi-Fi infrastructure settings. Uncheck "Enable 802.11d" option. Save the settings using the "Save" button.
Using a wrong WEP Passkey. If you are setting encryption using Fusion wizard, you can select "Use Passkey" for 40-Bit WEP a 128-Bit WEP encryptions. Encryption keys may be then entered as an alphanumeric string. WEP Passkey usually works fine when using with Motorola/Symbol Wi-Fi infrastructure. If you are using other manufacturers access points the Passkey cannot be usually used. Instead you have to use hexadecimal form of encryption keys.

The same settings apply to MC9090, VC5090 or WT4090.